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Customer Care Specialist - Italian Market

Spain, Catalunya [Cataluña], BarcelonaCustomer Care

Job description

Creating the payment platform shoppers love.


Hi there! We are SeQura, an innovative, fast-growing fintech company based in sunny Barcelona, born in 2013, seeking to be the preferred payment platform, helping people buy things they love, paying in an instant, fair and flexible way. Humanizing financial services is our main mantra, and that’s why our actions and work are based on transparency, ambition, respect, and collaboration.


Our growth and financing model directly impacts our culture and approach to business. We have a long-term vision and operate with freedom, we are a company independent to venture capital, and we are owners of our destiny.


We are a big community formed by not only us but more than 4.000 Merchants who offer our payment methods to more than 1 million Shoppers, the ones who have led us to the highest NPS in our industry in Spain.

Do you want to improve the world, collaborate with people’s wellness and be part of this challenging journey? Keep reading!


We are looking for a Customer Care Specialist - Italian Market to join our growing Delivery team and help the company with our international expansion. You will take care of our Shoppers and give them an amazing post-sales experience. If you love helping people and are positive, patient and cheerful, we want to meet you!


How your day to day would look like... 🧐

  • Answer incoming requests via phone and email from our customers to solve their doubts.

  • Manage different administrative tasks related to the orders made with SeQura payment methods.

  • Update information in our database and systems.

  • Give internal support to other teams.

  • Generate reports.

  • Manage BackOffice tasks.


You’ll be a good fit if you have… 🙂

  • At least 1 year of experience in customer care, and you really enjoy contacting them.

  • Excellent communication skills, both verbal and written.

  • You have a great capacity for synthesis, you are methodical, and you are small detail-oriented.

  • High level of emotional intelligence.

  • Mid-knowledge about Office Package and IT.

  • Native level of Italian and intermediate in Spanish writing.


You’re going to be a match if you are... 🤗

  • Objective-oriented and thrilled about challenges.

  • Problem-solver and bring creative solutions.

  • Quick interpreting payments and charges.

  • Motivated about working by objectives, challenges thrill you, and you enjoy teamwork.

  • Proactive in finding solutions and creativity to implement action plans.


Which are the next steps?

  1. (async) Profile review

  2. (async) Assessment

  3. Interview with People Team

  4. Interview with future Manager

  5. (async) Offer

Job requirements

Why choose SeQura?

Right now we are going through an amazing moment, we are opening new markets such as Southern Europe and LATAM, and that’s why we are looking for ambitious and passionate people who want to join our healthy culture, made up of a high-performance team of about 200 employees.


In SeQura we promote an equal opportunity to all, regardless of age, colour, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation or any other characteristic. We love to have an inclusive environment, and respect is above all.


Take a look at our lovely community and our magnificent office! 👇👇👇👇👇


Perks & Benefits

  • Free fruit 🍊, coffee ☕ and drinks 🍻 at our amazing cafeteria.

  • Monthly after works and annual events (Summer🌞, Christmas🎄, and many more!🎉).

  • Flexible compensation plan in transportation, restaurants, kindergarten with Cobee💰

  • Professional development with Bussu, you can learn up to 13 different languages.📖

  • 23 vacation days + 2 days of free disposal per year.✈️

  • Health insurance discounts.🤒 You can optionally add family members.


Do you want to be part of the change? Join us!👇

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