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Merchant Onboarding Agent

Spain, Catalunya [Cataluña], BarcelonaGrowth

Job description

Creating the payment platform shoppers love.

Hi there! We are SeQura, an innovative, fast-growing fintech company based in sunny Barcelona, born in 2013, seeking to be the preferred payment platform, helping people buy things they love, paying in an instant, fair and flexible way. Humanizing financial services is our main mantra, and that’s why our actions and work are based on transparency, ambition, respect, and collaboration.

Our growth and financing model directly impacts our culture and approach to business. We have a long-term vision and operate with freedom, we are a company independent to venture capital, and we are owners of our destiny.

We are a big community formed by not only us but more than 4.000 Merchants who offer our payment methods to more than 1 million Shoppers, the ones who have led us to the highest NPS in our industry in Spain.

Do you want to improve the world, collaborate with people’s wellness and be part of this challenging journey? Keep reading!

We are looking for a Merchant Onboarding Agent who wants to be part of a fast-growing company and a brilliant, ambitious team. You will take care of our Merchants ensuring excellent customer service and follow up throughout the onboarding process.

Job requirements

How your day to day would look like... 🧐

  • Support Merchants through different channels (telephone, email... ) and during the different stages of the process.

  • Make the necessary arrangements for the Merchant to have a good OnBoarding experience.

  • Incident and query management.

  • Analysis and allocation of workloads to try to streamline the whole process with the objective of getting the Merchant in production as soon as possible.

  • Satisfaction survey management.

  • Manage stakeholders involved in onboarding process.

  • Suggest and collaborate in the internal process improvement.

You’ll be a good fit if you have… 🙂

  • At least 1 year of experience in customer care, and you really enjoy contacting them.

  • It would be nice if you have experience working in fintech or ecommerce companies.

  • Knowledge about Office Package.

  • IT tools friendly user.

  • Native Spanish level and high level of English, both verbal and written. French, Portuguese or Italian language knowledge is a plus.

You’re going to be a match if you are... 🙂

  • Excellent communication skills, experience in dealing with customers, agility in resolving calls and emails.

  • Objective-oriented and thrilled about challenges.

  • Proactive in finding solutions and creativity to implement action plans.

  • Multitasking.

  • Problem solver and decision making.

  • Excellent organizational skills.

  • Proactive attitude with critical and learning capacity.

  • Team-player.

Which are the next steps?

  1. (async) Profile review

  2. (async) Business Case

  3. Interview with People Team

  4. Interview with future Manager

  5. (async) Offer

Why choose SeQura?

Right now we are going through an amazing moment, we are opening new markets such as Southern Europe and LATAM, and that’s why we are looking for ambitious and passionate people who want to join our healthy culture, made up of a high-performance team of about 200 employees.

In SeQura we promote an equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We love to have an inclusive environment, and respect is above all.

Take a look at our lovely community and our magnificent office! 👇👇👇👇👇

Perks & Benefits

  • Free fruit 🍊, coffee ☕ and drinks 🍻 at our amazing cafeteria.

  • Monthly after works and annual events (Summer🌞, Christmas🎄, and many more!🎉).

  • Flexible compensation plan in transportation, restaurants, kindergarten…💰

  • We want to take care of your professional development, for example, with English and Spanish classes.📖

  • 25 vacation days per year.✈️

  • Health insurance discounts.🤒🩺

Do you want to be part of the change? Join us!👇