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Service Design Lead

RemoteSpain, Catalunya [Cataluña], BarcelonaGrowth

Job description

Creating the payment platform shoppers love.

Hi there! We are SeQura, an innovative, fast-growing fintech company based in sunny Barcelona, born in 2013, seeking to be the preferred payment platform, helping people buy things they love, paying in an instant, fair and flexible way. Humanizing financial services is our main mantra, and that’s why our actions and work are based on transparency, ambition, respect, and collaboration.

Our growth and financing model directly impacts our culture and approach to business. We have a long-term vision and operate with freedom, we are a company independent to venture capital, and we are owners of our destiny.

We are a big community formed by not only us but more than 4.000 Merchants who offer our payment methods to more than 1 million Shoppers, the ones who have led us to the highest NPS in our industry in Spain.

Do you want to improve the world, collaborate with people’s wellness and be part of this challenging journey? Keep reading.

We are looking for a Service Design Lead to help us define and build a new business vertical that will offer subscription products and services in multiple countries. As part of the team, you will play a key role in having the opportunity to collaborate with internal and external stakeholders in order to understand the needs of end users, define the value proposition and build the product and its go-to-market.

What we offer… 🙂

  • Competitive salary.

  • Hybrid work model from our Barcelona offices.

  • Real flexible working hours.

  • All the equipment you need to work comfortably. Our standard office set-up consists of a MacBook Pro, and a 27" external display.

  • Beautiful 3 floor office building based on a bike-friendly location in the center of Barcelona with a big terrace and plenty of nice places nearby

  • 10% of the time work on any project you're interested in that has an impact on the business.

  • We take part in and offer workshops, conferences, meet-up groups, and tech talks to encourage participation and growth in both community involvement and career development.

Plus, we guarantee

  • A high degree of autonomy.

  • Transparency and open culture.

  • A tangible impact on the product and also on the company culture.

Job requirements

How your day-to-day would look like 🧐

  • Understand business requirements, challenge if necessary and frame the problem.

  • Build tailored artifacts such as presentations, visual maps, service maps, sophisticated journey maps, service blueprints, etc. to drive relevant paths forward.

  • Plan and lead co-creation workshops with team members and partners as part of the analysis and design of new experiences and processes.

  • Drive in-depth research with multiple stakeholders: prospects, shoppers, colleagues, partners, and merchants to uncover user needs.

  • Design, test and iterate the value proposition to help the growth team get more sales and higher satisfaction.

  • Build innovative user experiences for customers and internal processes.

You’ll be a good fit if you have…🙂

  • At least 5 years of experience.

  • Highly developed design skills.

  • Relentless passionate about design, service design, and remarkable user experiences with the ambition to shape its future.

  • Proficiency with contemporary design and prototyping tools and methods, KPIs definition, and iteration.

  • Ability to apply human-centered design processes while working collaboratively with customers and multidisciplinary teams in order to manage, use and implement mapping of personas, journeys, blueprints, and other service design tools.

  • Experience running qualitative analysis and reporting on research, co-creation sessions, and design thinking activities.

  • Presentation and storytelling abilities, taking thorough notes of observations and insights.

  • Excellent communication skills, persuasive by nature, yet tactful and diplomatic.

  • High level of English & Spanish.

You’re going to be a match if you are...🤗

  • Extremely organized, you know to prioritize and how to work results-oriented.

  • Proactive, always looking for solutions to day-to-day situations, without waiting for the answer.

  • Super energetic and motivated.

  • Resilient, always keeping a positive attitude in life and a “go for it” person.

  • Someone with a creative mind, attention to detail, and good graphic designs.

  • Active listener and data-driven.

  • Someone who takes ownership of projects and goes till the end!

  • Currently living in Barcelona or nearby.

Which are the next steps?

  1. Interview with People Team

  2. Technical take-home assessment

  3. Live Peer review of the assessment

  4. Meet the team

Why choose SeQura?

Right now we are going through an amazing moment, we are opening new markets such as Southern Europe and LATAM, and that’s why we are looking for ambitious and passionate people who want to join our healthy culture, made up of a high-performance team of about 200 employees.

In SeQura we promote an equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We love to have an inclusive environment, and respect is above all.

Take a look at our lovely community and our magnificent office! 👇👇👇👇👇

Perks & Benefits

  • Free fruit 🍊, coffee ☕ and drinks 🍻 at our amazing cafeteria.
  • Monthly after works and annual events (Summer🌞, Christmas🎄, and many more!🎉).
  • Flexible compensation plan in transportation, restaurants, kindergarten with Cobee💰
  • Professional development with Bussu, you can learn up to 13 different languages.📖
  • 23 vacation days + 2 days of free disposal per year.✈️
  • Health insurance discounts.🤒 You can optionally add family members.

Do you want to be part of the change? Join us!👇