Customer Care Specialist - Portuguese Market

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

As a Customer Care Specialist, you will collaborate with our customer care team to provide excellent customer experiences through phone, email, and chat support. Your mission will be to help seQura grow and increase brand loyalty by meeting the customer’s expectations.

What challenges you'll be solving 🚀

• Take phone calls, answer emails, and chat messages from our customers to solve their doubts. 

• Manage different administrative tasks related to the orders made with seQura payment methods.

• Collaborate in the continuous improvement of the department, by sharing the best ideas and knowledge of market differences.

• Update information in our database and systems.

• Generate reports.

• Manage Back Office tasks.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and DKV.

• Competitive salary and performance-based bonuses.

• Urban mobility by using your own bike with Kleta.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫱🏼‍🫲🏽

• At least 1 year of experience in customer care.

• Native level of Portuguese and at least a communicative level of English, Spanish, and/or German is a plus.

• Excellent communication skills and a high level of emotional intelligence.

• Great capacity for synthesis, methodical and detail-oriented person.

• Problem solver and comfortable working by objectives.

• Proactive attitude, being able to work as part of the team but also being self-sufficient.

• At least mid-knowledge about Office Package and IT.

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇