Customer Success Manager - optiQa

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

OptiQa is the market leader in eyewear subscriptions. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. 

At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As a Customer Success/Project Manager, you will be the driving force behind the successful launch of our clients’ new subscription business, working side-by-side with the Country Manager of OptiQa Spain. Your mission is to bring our clients’ visions to life by seamlessly coordinating all operational elements and aligning key internal and external teams for a fast and impactful client go-live.

• Client Relationship Management: Take ownership of new client relationships from contract signature, acting as their trusted guide and dedicated launch partner throughout the implementation journey, and establishing yourself as the go-to person for all launch-related inquiries.
• Launch Coordination: Prepare the client’s central organization and OptiQa’s teams for a smooth and rapid launch, orchestrating every detail necessary to bring the client’s subscription business to market.
• Toolkit Development: Help shape OptiQa's future by building our customer implementation toolkit, laying the foundation for smoother, faster launches across all clients and stores as we grow.
• Training and Support: During your first 6-12 months, you will be a critical on-the-ground presence, assisting opticians and store managers through the training journey, ensuring they are empowered and ready to champion the subscription service.

What we offer 🤩

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and DKV.

• Urban mobility by using your own bike with Kleta.

• Monthly credit for using our smart fridges to access healthy, organic, and sustainable fruits and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

• 3-5 years in strategy or business consulting, with a proven track record in project definition, implementation, and management.
• Strong analytical skills to assess client needs and align project objectives, contributing to the strategic direction of client launches.
• Expertise in coordinating cross-functional teams and effectively managing resources to ensure all operational elements are aligned for a smooth launch.
• Excellent organizational skills, with the ability to manage multiple tasks simultaneously and a proactive approach to identifying and addressing potential issues before they escalate.
• A strong focus on achieving project goals and meeting client expectations, with the ability to measure success and drive continuous improvement initiatives.
• Experience in the optics industry is preferred, but we also welcome retail professionals who have excelled as consultants or employees in retail environments.
• Native Spanish speaker, fluent in English.

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇