Client Success Manager (optiQa)

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

optiQa is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As the Client Success Manager, you’ll be the driving force behind the successful store roll-out and store performance of key client accounts, leading them through every stage of their subscription journey. You’ll own the seamless launch and execution of our subscription model across stores, relentlessly optimizing performance and empowering teams to fully embrace and excel with the subscription service. Your role will be key in shaping the future of our subscription model, developing tools and strategies to accelerate growth and ensure scalability across our expanding client base.

What challenges you'll be solving 🚀

• Client Success Management: Take ownership of key client accounts, acting as their trusted guide and dedicated partner throughout the implementation of their subscription business, and establishing yourself as the go-to person for all operational inquiries.

• Launch Preparation: Prepare the client’s optical stores and our internal teams for a smooth and rapid launch, orchestrating every detail necessary to bring the client’s subscription business to market.

• Store Roll-Out: Lead the store roll-out process with a hands-on approach, aiming to activate the subscription model across all eligible stores in record time.

• Store Performance: Relentlessly focus on optimizing store performance by understanding key levers, designing strategic initiatives, and ensuring continuous improvement.

• Training and Support: Be a critical on-the-ground presence, delivering online and in-person training sessions to opticians, and ensuring they are empowered and ready to champion the subscription service.

• Toolkit Development: Help shape optiQa's future by building our customer implementation toolkit, laying the foundation for smoother, faster launches across all clients and stores as we grow.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits, meals, and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫱🏼‍🫲🏽

• Proven Experience: Expertise in the optical industry, with an in-depth understanding of optical products, services, and store operations that allows you to relate to and connect with our clients effectively. Experience in strategy / business consulting is a plus.

• Project Management: Ability to plan, coordinate, and execute multi-stakeholder projects, ensuring smooth, on-time, and efficient client and store launches.

• Client Relationship Management: Strong interpersonal skills to build trust, act as a true partner to clients, and become their go-to contact throughout the subscription journey.

• Operational Execution: Hands-on mindset to drive store roll-outs and implement the subscription model swiftly and effectively at scale.

• Analytical Thinking: Ability to analyze store performance metrics, identify improvement levers, and design data-driven initiatives to enhance results.

• Problem-Solving: Proactive attitude to anticipate obstacles, troubleshoot issues on the fly, and continuously look for better ways to deliver operational excellence.

• Adaptability & Resilience: Comfort operating in fast-paced, evolving environments, adjusting priorities as needed without losing focus on delivering impact.

• Languages: Native Spanish speaker; fluent in English.

  
  

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇