Operations Trainee (optiQa)

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

optiQa is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As an Operations Trainee, you will be responsible for overseeing client interactions, project management, and administrative tasks while supporting various operational processes within the company. The ideal candidate will be proactive, detail-oriented, and ready to learn while managing multiple responsibilities. This role requires a strategic thinker who thrives in a dynamic environment and is comfortable handling multiple responsibilities.

What challenges you'll be solving 🚀

• Business Analysis & Reporting: Conduct internal analysis and reporting, focusing on sales, profitability, and key business metrics to drive strategic decision-making and enhance operational performance.

• Merchant Analysis & Reporting: Prepare and deliver periodic reports to merchants, providing clear, accurate, and valuable insights regarding their activity, performance, and subscription status.

• Operational Management: Solve operational issues reported by merchants, ensuring swift and effective resolution to minimize disruption to their daily operations.

• Billing Management: Identify, analyze, and resolve billing issues reported by merchants, ensuring the accurate and timely execution of billing and payment processes.

• Default Management: Monitor and manage cases of customer defaults, coordinating collection efforts to maximize recovery rates and minimize credit risk.

• Process Improvement: Identify inefficiencies and propose solutions to enhance productivity, support scalability and streamline workflows.

• Collaboration: Partner with various internal departments to ensure the successful and timely execution of operational tasks, contributing to overall operational excellence.

• Merchant Communication: Act as one point of contact for prospects and clients, managing inquiries, follow-ups, and relationship-building efforts.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits, meals, and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫱🏼‍🫲🏽

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).

• 1-2 years of experience in operations, consulting, project management, or a similar role is a plus.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficiency in project management tools and CRM software is a plus.

• Ability to work independently and collaboratively in a fast-paced environment.

• Problem-solving mindset with a focus on continuous improvement.

• Spanish Native and English with high fluency.

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇