Optical Services Manager (optiQa)

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

optiQa is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As the Optical Services Manager, you will be the driving force behind empowering and training our clients' optical stores for the successful launch of their subscription services. Your leadership will ensure that these stores are not just ready but fully equipped to thrive, setting the stage for a remarkable customer experience from day one. This pivotal role involves conducting online and in-person training sessions across Spain and crafting a comprehensive training toolkit. As we grow, you will also have the exciting opportunity to design a scalable training model that adapts to our expanding needs (e.g., e-learning, trainer certification, or outsourcing).

What challenges you'll be solving 🚀

• Training Model Design: Develop and refine a scalable, effective  training model for optical businesses, ensuring it is tailored to their needs and supports the success of its subscription business.

• Training Development: Conduct online and in-person training sessions across Spain to provide optical store staff with the commercial and technical knowledge and skills needed to excel in the subscription business.

• Influence Through Training: Equip our clients’ optical stores with persuasive and engaging training that not only ensures a thorough understanding of the subscription service but also highlights its benefits for both their customers and themselves. 

• Store Performance: Monitor store performance on a daily basis, providing the necessary support to optimize their operations and enhance overall subscription business performance.

• Collaboration: Collaborate closely with internal and external stakeholders to develop the training toolkit, incorporating essential materials that resonate with and inspire optical store teams.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits, meals, and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫱🏼‍🫲🏽

• Proven experience in the optical industry, with an in-depth understanding of optical products, services, and store operations that allows you to relate to and connect with our clients effectively.

• Excellent verbal and written communication skills for clear and engaging training delivery, with the ability to tailor messages to different audiences.

• Strong empathy and relationship-building skills to connect with trainees and understand their needs, along with the ability to provide constructive feedback and support to enhance learning.

• Skills in assessing training effectiveness and measuring outcomes, with the ability to gather feedback and implement data-driven improvements to training programs.

• Strong organizational abilities to manage multiple training initiatives and timelines, coordinating effectively with various teams and stakeholders.

• Experience in creating training programs, materials, and resources, with familiarity in different training methodologies (e-learning, in-person training, workshops, etc.).

• Native Spanish speaker; fluent in English is a plus.

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇