Senior UX Researcher

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

As the sole UX Researcher, this role will lead and manage all research initiatives of shopper experience, ensuring that well-structured, high-quality insights inform product and design decisions. The UX Researcher will collaborate closely with product designers, product managers, customer care, and data to align research with business goals and the end-to-end shopper experience.

The UX Researcher will own, standardise, evangelise and support teams with research practices, directly handling research activities when expertise or bandwidth is required. Additionally, will help establish a framework for continuous discovery in the shopper teams to ensure that user insights consistently inform decision-making.

What challenges you'll be solving 🚀

• Develop and nurture structured shopper profiles, integrating qualitative and quantitative insights to create a deeper understanding of our users. 

• Research will uncover shopper needs, motivations, and behaviors, ensuring that our products align with real user expectations and are engaging.
  Establish research best practices, ensuring structured, high-quality insights that guide decision-making. 

• Embed a continuous discovery process, ensuring that research insights drive informed, data-backed product decisions. 

• Research will go beyond benchmarking, providing a deeper analysis of competitor strategies and shopper segments, keeping SeQura ahead in the market. By addressing these challenges, a UX Researcher will ensure that SeQura builds smarter, shopper-centered products while improving research efficiency across teams.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development that includes access to a language learning platform.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and DKV.

• Hybrid work from Barcelona or full remote from Spain.

• Flexible working hours.

• A personal budget for professional development.

• Office workshops and meet-ups to encourage community participation and career growth.

Moreover, we have a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need

• Lead and Structure Research Efforts: Develop a scalable research strategy to ensure consistency, reliability, and accessibility of research. Research Roadmap and maintain a centralized research repository to facilitate reference and reuse

• Guide & Support Product Designers in Research: Conduct research directly when designers have limited bandwidth or when complex studies require deeper expertise. Provide best practices, methodologies, and templates.

• Conduct Competitor and Market Research: Monitor market trends, emerging technologies, and consumer behavior shifts. Provide insights that help teams differentiate the product.

• Create a Continuous Discovery Framework: Establish ongoing research practices so insights are continuously gathered, rather than only for specific projects.

• Influence the Product Roadmap with Data-Driven Insights: Ensure product decisions align with real shopper needs, driving engagement and retention.

• Strengthen Collaboration Across Teams.

• Build and maintain Shopper Personas: Develop detailed personas based on research, customer feedback, and analytics

• Foster a Research-Driven Culture: Make research a core part of decision-making by providing guidance, training, and advocacy. Share findings proactively through reports, presentations, and team discussions.

Which are the next steps?

1. Interview with People Team

2. Interview with Product Designer & Product Manager

3. Whiteboard Challenge

4. Meet the team

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.