HR Generalist

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel.

We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR.
Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5.

About the role 🤓

We are looking for a hands-on HR Generalist to support and strengthen our People Operations function, ensuring consistent employee experiences, effective HR processes, and compliance with applicable employment requirements. This role combines day-to-day People Operations with Employee Relations and the coordination of people-related policies and compliance initiatives. The ideal candidate is organised, pragmatic, and comfortable managing both operational processes and sensitive employee matters in a fast-paced environment.

What challenges you'll be solving 🚀

People Operations & Employee Lifecycle

• Manage day-to-day People Operations activities across the employee lifecycle, from onboarding and employee changes to offboarding.

• Maintain accurate employee records, documentation, and HRIS data in HiBob.

• Coordinate employment documentation, contract amendments, certificates, and other employee-related administrative processes.

• Support managers and employees with questions regarding HR policies, benefits, leave, working arrangements, and internal procedures.

• Maintain and improve People Operations workflows, documentation, templates, and service standards.

• Ensure that employee lifecycle processes are consistent, timely, and properly documented.

• Identify opportunities to streamline and automate recurring HR processes.

Employee Relations

• Act as a point of contact for employees and managers on day-to-day employee relations matters.

• Provide guidance on the consistent application of internal policies, employment procedures, and people practices.

• Partner with managers throughout performance improvement processes (PIPs), supporting the definition of clear objectives, documentation, follow-up, and consistent application of the process.

• Help document and coordinate employee relations cases, ensuring appropriate confidentiality, consistency, and follow-up.

• Support the implementation and communication of workplace policies and procedures.

• Escalate complex or high-risk cases to the People leadership team and Legal when appropriate.

• Coordinate the implementation, communication, and periodic review of people-related policies and compliance requirements in Spain, including workplace protocols on harassment and sexual harassment, equality, diversity and LGBTIQ+ rights, pay transparency, occupational risk prevention (PRL), health and wellbeing, and sustainable mobility.

• Maintain the relevant documentation, compliance calendar, and follow-up actions, coordinating with internal stakeholders and external advisors to support implementation and audit readiness.

HRIS, Reporting & Process Improvement

• Maintain data quality and consistency across HR systems and employee documentation.

• Prepare People Operations reports and track key operational indicators.

• Identify recurring issues and propose practical improvements to policies, workflows, and employee support.

• Contribute to HRIS enhancements, workflow automation, and the standardisation of People processes.

• Support the rollout of new policies, processes, and system features through testing and documentation.

What you'll need 🤝

• Previous experience in an HR Generalist, People Operations, HR Operations, or Employee Relations role.

• Knowledge of Spanish employment practices and people-related compliance requirements.

• Experience managing employee lifecycle processes, HR documentation, and HRIS data.

• Familiarity with employee relations matters, performance improvement processes (PIPs), and the handling of sensitive employee cases.

• Experience coordinating HR policies, workplace protocols, or people-related compliance initiatives.

• Strong organisational skills and the ability to manage multiple priorities and deadlines.

• Excellent communication skills and the ability to work effectively with employees, managers, and external providers.

• A pragmatic, solutions-oriented approach, with strong attention to detail and confidentiality.

• Experience with HiBob or a similar HRIS is a plus.

• Fluency in Spanish and working proficiency in English.

What Success Looks Like

• Employee lifecycle processes are accurate, consistent, and well documented.

• Employees and managers receive timely, practical support.

• People-related policies, protocols, and compliance actions are implemented and kept up to date.

• Employee relations matters and PIPs are handled consistently, confidentially, and with appropriate follow-up and escalation.

• Compliance deadlines and documentation are tracked proactively.

• People Operations processes become more efficient, scalable, and easier to navigate.

What we offer 😎

We have a strong and sustainable foundation where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

A role with direct, visible impact: in 12 months you will have changed how People Operations works at seQura.

A senior role with real ownership over payroll governance, compliance, systems, data and AI-enabled People workflows.

Exposure to key internal stakeholders across People, Finance, Legal, Compliance and business teams.

23 vacation days + 2 days of free disposal per year.

Professional development workshops and seminars.

Flexible compensation plan for transportation, restaurants and kindergarten with Cobee.

Health insurance discounts with Sanitas and Adeslas.

Urban mobility support via Kleta.

Free access to healthy, organic and sustainable fruits.

Wellness Programme covering 6 areas: occupational, physical, financial, emotional, social and environmental.

Our hiring process

1. Intro call with People (30 min)

2. Competency interview with the hiring manager (60 min)

3. Final panel with stakeholders (60 min)

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, colour, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics.

Do you want to be part of the change? Join us! 👇