Optical Services Manager (seQura Eyewear)

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR.
Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5.

About the role 🤓

seQura Eyewear is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. At seQura Eyewear, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As the Optical Services Manager, you will be responsible for enabling optical stores to successfully launch, adopt, and grow our subscription model. You will deliver high-impact online and in-person training and business enablement sessions across Spain, ensuring stores are fully equipped to sell and operate the service from day one.

You will work closely with Sales and internal teams to support merchant expansion and drive adoption, while building and evolving a practical enablement toolkit. As we scale, you will help design a scalable enablement model (e.g. e-learning, trainer certification, or outsourcing) to support our growing optical network.

About the project

What challenges you'll be solving 🚀

• Drive Business Growth Through Enablement: Design, evolve, and scale a business enablement model for optical partners that directly supports revenue growth, adoption, and performance of the subscription model, always tailored to the day-to-day reality of optical stores

• Enable Commercial Performance in the Field: Deliver high-impact online and in-person sessions across Spain, empowering optical store teams with the commercial, product, and operational skills needed to confidently sell, operate, and scale the subscription business

• Support Merchant Expansion in Close Partnership with Sales: Collaborate closely with the Sales team to expand the portfolio of optical merchants, actively supporting opticians in taking the step toward transforming their business through the subscription model - both during the sales cycle and after onboarding

• Influence Store Adoption & Sales Performance: Act as a trusted business partner for optical stores by delivering compelling, persuasive insights that clearly demonstrate the commercial value of the subscription model, for both customers and store profitability

• Optimize Store Performance & Results: Monitor daily and ongoing store performance, identify growth opportunities and friction points, and provide hands-on, data-driven support to help stores improve conversion, usage, and overall business outcomes.

• Build Scalable Tools with Cross-Functional Teams: Collaborate closely with internal teams (Sales, Product, Operations, Marketing) and external partners to develop sales tools, playbooks, and enablement materials that inspire optical teams and accelerate business growth.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits, meals, and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫱🏼‍🫲🏽

• Proven experience in the optical industry, with an in-depth understanding of optical products, services, and store operations that allows you to relate to and connect with our clients effectively.

• Excellent verbal and written communication skills for clear and engaging training delivery, with the ability to tailor messages to different audiences.

• Strong empathy and relationship-building skills to connect with trainees and understand their needs, along with the ability to provide constructive feedback and support to enhance learning.

• Skills in assessing training effectiveness and measuring outcomes, with the ability to gather feedback and implement data-driven improvements to training programs.

• Strong organizational abilities to manage multiple training initiatives and timelines, coordinating effectively with various teams and stakeholders.

• Experience in creating training programs, materials, and resources, with familiarity in different training methodologies (e-learning, in-person training, workshops, etc.).

• Native Spanish speaker; fluent in English is a plus.

We kindly ask that you submit your CV in English, as it is the official language of our community.

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.

Do you want to be part of the change? Join us!👇